Terms and conditions
Before using or obtaining any materials, information, services through this online store, please read carefully the General Terms and Conditions of Sale.
1. INFORMATION ABOUT THE ONLINE STORE MANAGER
The company S.C. LOLA CREATIV S.R.L. with headquarters in CONSTANTA locality, CONSTANTA county, Romania, registered at the Trade Register Office under no. J13 / 654/2013, Fiscal Identification Code 31387439, hereinafter referred to as administrator.
2. TCGV ACCEPTANCE
The administrator offers you access to the online store and its use, subject to your acceptance of these terms and conditions. By accessing, using, obtaining or purchasing any product, content, data, materials, information or services through our online store, you agree to abide by these Terms and Conditions.
3. COPYRIGHT
The Visitor / Buyer understands the intellectual property right and will not download / use the content of the store www.lolabijoux.ro images, descriptions, graphic elements, without the written consent of the administrator, as this is the property of the administrator, being protected by copyright law and laws regarding intellectual and industrial property.
4. PERFECTION OF THE DISTANCE CONTRACT, VALIDITY
Once the order is launched on www.lolabijoux.ro, the buyer accepts the communication by e-mail or telephone with the administrator.
This distance contract enters into force upon confirmation of the order by the administrator. Confirmation is made verbally (by phone) or electronically (e-mail).
TCGV www.lolabijoux.ro are the basis of the contract thus completed.
The administrator does not consider in any form an unconfirmed order as having the value of a Contract.
5. PRICES, METHODS OF PAYMENT, INVOICING
The prices are displayed on the page dedicated to each product, contain VAT and do not include delivery costs.
The price printed on the invoice is the same as the one sent by the operators when confirming the order.
Payment methods are available on the order launch page.
6. STOCKS, WARRANTIES, RETURNS
6.1. Inventories
The products are available in stock but there may be out of stock situations for those with slow movement. Depending on the requests, the restocking is ensured. However, the administrator cannot guarantee the availability of the posted products. Customers are correctly informed, according to the terms and conditions, of the availability of the ordered products before the delivery confirmation. Rarely, communication errors can occur in this regard.
6.2. Guarantee
The products with physical delivery (by courier) are original, sealed (in the form they come from partners) and accompanied by the fiscal invoice, receipt (issued by the administrator or the courier company) and as the case may be a guarantee certificate (for products that require guarantee).
6.3. Product return
According to the e-commerce law no. 365/2002 republished "The consumer has the right to notify the trader in writing that he renounces the purchase, without penalties and without invoking a reason, within 10 working days from receiving the product or, in the case of services, from concluding the contract".
The same law mentions "The consumer CANNOT unilaterally terminate contracts for the supply of products, if they have been unsealed by the consumer."
Consequently, the administrator offers to his clients, natural persons, the possibility to return the purchased products, if the following conditions are observed:
· The products must have the original packaging intact (to be sealed);
· The products must be returned according to the procedure (return policy), in the original packaging, with all the accessories and without showing any signs of wear / damage.
In both cases, the customer bears the transport costs and respects the return policy presented on the page mentioned in this chapter (according to the Romanian legislation).
The return costs are fully assumed by the administrator only if the customer finds that the products received do not correspond to the order (they are other than those requested by sending it.)
6.4. Return policy
The client:
Informs the administrator about the intention to return, by e-mail or telephone within 10 working days of receiving the products, specifying the number of the invoice that accompanied the products upon delivery;
Afterwards, wait for the confirmation, in maximum 24 hours;
Returns the products and in maximum 30 days receives the value of the invoice.
According to OG 130/2000:
Art. 4. - (1) The professional must transmit to the consumer, in writing or on another durable information medium, at his disposal or accessible to him, in due time, during the execution of the contract, the following:
a) confirmation of the information mentioned in par. (1), before concluding the contract;
b) the conditions and modalities for exercising the right of unilateral termination, for the cases provided in this ordinance, in the form of the following clause: "The consumer has the right to notify the trader in writing that he renounces the purchase, 10 working days from the receipt of the product or, in the case of services, from the conclusion of the contract ", written in bold. In case of omission of this clause, the product or service is considered delivered without an order request from the consumer, according to the provisions of art. 14;
c) the trader's premises, where the consumer can submit his complaints;
d) information regarding the after-sales service and the guarantees offered;
e) the conditions for unilateral termination of the contract, when it has an indefinite duration or a duration of more than one year.
(2) The provisions provided in par. (1) lit. a), b), d) and e) do not apply in the case of services whose execution is performed by means of a distance communication technique, if these services are provided only once and their invoicing is performed by the communication operator.
(3) If during the 90 days the information provided in art. 4 are provided to the consumer, the term of 10 working days for the unilateral termination of the contract starts to run from that moment.
How to file a complaint
What is a complaint / referral?
"Petition means the request, complaint, notification or proposal made in writing or by e-mail, which a citizen or a legally constituted organization may address to central and local public authorities and institutions, decentralized public services of ministries and other central bodies , national companies and societies, commercial companies of county or local interest, as well as autonomous utilities, hereinafter referred to as public authorities and institutions ”, according to art. 2 of O.G. no. 27/2002 regarding the regulation of the activity of solving the petitions.
Who can file a complaint with ANPC?
"The consumer - any natural person or group of natural persons constituted in associations, who act for purposes outside its commercial, industrial or production activity, artisanal or liberal", according to art. 2, point 2 of O.G. no. 21/1992 on consumer protection, republished.
Complaints and notifications addressed to ANPC can be submitted only by individual consumers.
Divergences between economic operators do not fall within the competence of the National Authority for Consumer Protection.
"Anonymous petitions or those in which the identification data of the petitioner are not entered are not taken into account and are classified", according to art. 7 of O.G. no. 27/2002.
How do you file a complaint?
Please use this method only after trying to amicably resolve the issue with the economic operator who sold the product or provided the service.
If you have not reached an agreement with the seller or the administrator of the unit, then you have the right to submit a complaint to the County Commissioner for Consumer Protection.
Receiving complaints from consumers is made at the headquarters of the County Commissariats for Consumer Protection or at the Commissariat for Consumer Protection, depending on the territorial area in which the economic operator operates.
According to the legal provisions, the complaints and notifications are made in written or electronic format and are sent by classic or electronic mail to the headquarters of the county police stations or are submitted in person.
The complaint or notification is made in a personal name.
Your complaint / notification is resolved within the legal term (according to the provisions of GO no. 27/2002), provided that it is accompanied by all the probative documents, respectively the fiscal invoice, fiscal receipt or receipt, contract, guarantee certificate or other documents, as the case.
Your complaints in order to be processed by the commissioners within the County Commissariats must meet the conditions presented above. Otherwise they are classified for lack of information.
7. WORK SCHEDULE, DELIVERIES, DEADLINES
The products available in the online store can be delivered physically (by courier).
The delivery term for physical products is 1-10 working days from the moment of confirmation of delivery.
Physical deliveries are made door to door, by express courier - outsourced service so independent of the administrator. There may be delays compared to the delivery time set at the time of order confirmation; in this case the administrator does not assume any responsibility on behalf of the courier companies.
* Delivery term - represents the delivery term passed next to the stock at each prdous depending on the chosen price (Price or Special Price-if it exists).
8. OBLIGATIONS OF THE BUYER
To provide real, correct and current information about his entity when requested, otherwise there is the possibility of refusing orders;
To accept the solution of the eventual problems within 30 days from the date of their notification through an email addressed to the administrator;
To accept the TERMS AND CONDITIONS of the administrator once the orders are launched and to pay the value of the goods through the methods provided, at the time of sending the order.
9. SELLER'S OBLIGATIONS
To contact customers to confirm orders, by e-mail or telephone;
To deliver the products within 30 days from the delivery confirmation, if they are in stock;
To use personal data collected from customers / users in accordance with the `Privacy` section, an integral part of the TERMS AND CONDITIONS.
10. PRIVACY POLICY
The administrator does not encourage SPAM, does not alienate in any way your e-mail address, with which you have created an account or subscribed to the newsletter, to third parties (natural or legal), without your explicit consent .
According to the requirements of Law no. 677/2001 for the protection of persons regarding the processing of personal data and the free movement of these data, amended and supplemented and of Law no. 506/2004 regarding the processing of personal data and the protection of privacy in the electronic communications sector, the administrator has the obligation to manage safely and only for the specified purposes, the personal data provided about you, a member of your family or another person. The purpose of data collection is the fulfillment of orders, advertising-marketing-advertising and the production of own statistics necessary for the development of the services offered.
The administrator collects personal data from his clients (name and surname, e-mail, telephone number, address and other data for invoicing) only if they are provided voluntarily. The refusal to supply them determines the impossibility of processing the orders sent online on www.lolabijoux.ro
The registered information is intended for use by the operator and is communicated to the Commercial / Marketing Service of the administrator and the courier companies.
According to Law no. 677/2001, you benefit from the right of access, intervention on data, the right not to be subjected to an individual decision and the right to go to court. At the same time, you have the right to object to the processing of data
personal data concerning you and request their deletion *. To exercise these rights, you can address a written request, dated and signed at the company's headquarters. You also have the right to go to court.
If any of the information about you is inaccurate, please let us know as soon as possible.
Observation:
* any person has the right to object, for legitimate reasons, to the processing of data concerning him.
This right of opposition may be excluded for certain processing provided by law (eg: processing performed by financial and fiscal services, police, justice, social security). Therefore, this statement cannot be included if the processing is mandatory; everyone has the right to object, free of charge and without any justification, to the processing of his personal data for direct marketing purposes.
Cookies - are text files, controlled by the internet browser, which in the standard version is set to accept them. When accessing the site www.lolabijoux.ro, it will ask the internet browser to store cookies in the PC's memory. The information in the cookies generates the retention of certain settings / actions between two distinct sessions, thus increasing the loading speed of the pages on the following visits. There are situations in which the IP address from which the site is accessed or that of the reference site can be retained, if necessary www.lolabijoux.ro can be used, within certain limits, and without accepting cookies . This information is necessary to provide visitors / customers with quality services and will not be sold, alienated or rented to a third party.
11. DISPUTES
GENERAL TERMS AND CONDITIONS OF SALE (TCGV) are subject to Romanian legislation. In case of litigation, if the amicable settlement has no effect after the registration of the complaint at the company's headquarters, it will be appealed to the court from the locality where the administrator has his headquarters.